Hiring the right contractor can be tough—and it’s one of the most important decisions you’ll make during a repair project, according to the Better Business Bureau. Whether you’re looking for someone to do a small repair or to help clean up after a storm that’s caused damage, it’s important to make sure you’ve hired someone you can trust to do the job.
We’ve pulled together some tips for when you need help with a repair or even if you’re getting ready to hire for a home improvement project.
In both cases—a repair or a planned project—having the right homeowners insurance can give you peace of mind, too.
FINDING A CONTRACTOR
What’s your project? Are you looking to remodel one room or make minor updates to a small space? The type of project determines whether you’ll need a general contractor or someone more specialized.
Check in with your local homebuilders’ association. You’ll be able to search contractors within your area and put together a list of potentials.
Get referrals. Ask your friends, family, and coworkers who they’ve worked with in the past. They may have a great contractor you haven’t heard of — or know of a few you should stay away from.
Prepare ahead. Compile a list of reputable contractors before you need one. The stress of an emergency repair might impair your judgment.
Get multiple estimates. If price is a big concern, checking with only one contractor won’t guarantee you the best price. But the cheapest estimate also doesn’t ensure the best work. If you have the time, try and get a second or third quote.
VETTING A CONTRACTOR
Association check. See if the trade association(s) to which they belong stipulates a code of ethics, minimum hours of satisfactory work, and trade exams.
Search for reviews (good or bad). Check in with your state attorney general’s office and the Better Business Bureau to see if there are any complaints against the contractor. Glance over their public company reviews on social networks or other trusted review sites.
Once you’ve selected a contractor, ask for proper documentation as you move closer to signing off on the job.
PAPERWORK TO SEE FROM YOUR CONTRACTOR
A copy of their contractor’s license. Licensing and certification requirements vary by state. Check with your local State Consumer Protection Office to view your area’s licensing laws to ensure your contractor is verified and up to date.
Certificate of insurance. Ask for both general liability, property damage, and workers’ compensation coverage and make sure they are up to date.
A written warranty. You’ll want a warranty for the work they do, the materials they use, and those who work for them.
A list of references. Have they done a project similar to what you are looking to have done?
A detailed quote. The quote should outline all material used and labor that is expected to be done.
The contract. Detailed within the contract should be the cost, work to be done, time schedules, guarantees, payment schedules, building permits, and other expectations. (Keep this contract for future reference or if any questions arise after the job is complete).
A receipt. Make sure to get a receipt that is marked “paid in full” when a job is completed and you make the final payment.
Discuss the need for a lien waiver. This assures you that your general contractor is paying any subcontractors or suppliers they are working with, so you aren’t liable for additional costs down the road.
AS THE JOB COMES TO A CLOSE
Keep records. Find a place to keep all your paperwork, receipts, and change orders. Consider making digital copies as well.
Snap a photo. Map your progress with weekly photos – or save them for a big before and after the reveal.
Write a review. Good or bad, share details of the work they did, how well they stuck to the timeline, and what the finished product looked like. This will help others in their search for hiring a contractor of their own.
Most contractors are trustworthy and are in this line of work for the right reasons. However, some scammers pose as contractors and don’t actually have your best interests in mind. Here are some signs that should make you think twice.
PROCEED WITH CAUTION IF…
The contractor asks you to pay the entire balance up-front.
The contractor only accepts cash.
The contractor avoids giving you a written contract.
The contractor lists a P.O. Box instead of a street address.
The contractor uses a vehicle that doesn’t list the business name.
A contractor offers to pay your insurance deductible.
A contractor offers to arrange a loan for you.
You have little to no experience hiring home contractors.
You’re unable to access the areas of your home that a contractor claims are damaged. Ask a friend or family member or another trusted professional to inspect the area for you.
You’re not 100% clear about the contract wording. It’s OK to ask questions or have someone else review the contract with you.
Finally, let your Erie Insurance agent know when you’re planning a home improvement project and when it’s completed. If your project adds value to your home, you’ll also want to make sure your homeowners insurance policy is updated to reflect the right amount of coverage. Learn more about homeowners insurance from ERIE.
A better insurance experience starts with ERIE.
Haven’t heard of us? Erie Insurance started with humble beginnings in 1925 with a mission to emphasize customer service above all else. Though we’ve grown to reach the Fortune 500 list, we still haven’t lost the human touch.
Contact Keller National today to experience the ERIE difference for yourself.