Job openings and career opportunities at Keller National

Keller National, LLC is an Independent Insurance Agency in Cleveland Heights, Ohio.   We craft individual insurance solutions that are tailored to our clients needs from policies offered by our highly rated insurance carriers.  Our Agents are dedicated to helping our clients in every phase of their insurance experience.

Keller National, LLC an Equal Opportunity Employer.

Customer Service Representative – Personal Lines

Manage/Service Personal Lines Customer Business.  Support Sales Effort for agency.  Expand Agency Customer Base.  Implement Standardized Agency Processes and Procedures.

Major Responsibilities

  • Take Applications and Process Inbound Personal Lines Insurance Requests
  • Qualify Prospects based on Agency Standards
  • Educate Prospects/Customers on Insurance Asset protection Concepts
  • Develop Personal Lines Proposals based on Prospect/Customer Needs
  • Complete Sale of Personal Lines Insurance Products
  • Complete Customer Personal Lines Policy Change Requests
  • Respond to Customer Inquiries on Policy Coverage or Billing Issues.
  • Aid Customers in Creating and Tracking policy Claims.
  • Cross Sell Personal Lines customers with other agency products.
  • Complete Personal Lines Policy Services Requests.
  • Develop and Conduct Sales Campaigns for agency
  • Assist Producers in developing Commercial Customer Proposals.
  • Complete Producer Insurance Applications
  • Complete Proactive Personal Lines and small Commercial Lines Policy reviews with Customers.
  • Develop and Maintain Agency Procedures consistent with Agency Policies
  • Prepare Agency Reports
  • Process and deposit customer payments

Job Requirements

  • Licensed P&C and Life Insurance Agent – State of Ohio
  • High School Degree Required; Prefer Post-Secondary Education Degree
  • 1-3 years Work Experience in the Insurance Industry
  • General Computer Skills including Microsoft Office

Please submit your Cover Letter and Resume to or mail to our office at:

Keller National, LLC
3109 Mayfield Road
Suite 203
Cleveland Heights, Ohio 44118